Refund policy

Return & Refund Policy – NORÉTIC
Last updated: December 6, 2025

Thank you for your purchase at NORÉTIC.

We want you to be fully satisfied with your order. If you want to return an item, the following conditions apply:

1. Return period
You can return items within 7 days of receiving the goods.

2. Conditions for returns
For us to accept a return, the item must be:

• unwashed
• undamaged
• in original condition with all tags attached

Please try on items carefully and avoid stains (e.g. from makeup, deodorant, etc.).

3. Items excluded from exchange
The following items are excluded from return and exchange:

• worn or washed items
• damaged items (unless the damage was caused by us)
• sale items or limited drops, if stated accordingly in the product description

4. Refunds (EUR & EGP)
Refunds are always issued in the currency used for payment:

• Payment in EUR → refund in EUR

Refunds are generally issued to the original payment method. Please note that refund processing usually takes 5–7 business days after receipt and inspection of the return.

5. Return shipping costs
Return shipping costs are generally borne by the customer.

Exception:
We cover the return shipping costs if:

• the delivered item is defective, or
• you received the wrong item.

In these cases, please contact us in advance so we can coordinate next steps with you.

6. Requesting a return
To request a return, please email us at:
support@noretic.com

Please include the following in your message:

• order number
• reason for return
• photos, if the item is defective or was delivered incorrectly

We will review your request and get back to you with next steps.

This return and refund policy does not affect your statutory rights (e.g. warranty rights) under applicable law.